Troubleshooting for Patients Something not working out on your Vensa account? See below for our most common queries: Update Name or Contact Details on Vensa Repeat Prescription Request Issues Missing Lab Test Results Health Record not Showing Online Pre-Paid Appointment Refunds Login & Password Errors Login Error: "Oops, looks like your email or your password is not right" Password reset Password Reset Error: "This email is not registered with Vensa" Issues when verifying mobile number