Issues Verifying Mobile Phone Number

When you first set up your Vensa account, we need to ensure you can receive messages from your medical centre - for this, we are verifying your mobile number. Once a code has been requested, it should come through to your phone within a minute.

PHONE COVERAGE
Please make sure you are in an area with coverage by your phone provider - if you don't have reception, please request a new verification code when you have coverage.

SPAM SETTINGS
We also recommend checking your phone's spam settings. These are often enabled without the user knowing about it. iPhone and android devices can prevent unknown senders from texting you directly. Their messages are filtered to another folder, and you don’t get notified about them.

• Check for filtered messages on iPhone: Tap Filters in the top-left corner of the conversation list, then tap Unknown Senders to see all messages that have been filtered. to turn this off and to receoive all text messages, go to Settings  > Apps > Messages. Scroll down to Message Filtering, then turn off Filter Unknown Senders.
• Check spam folder on Android devices: Tap the three dot menu in the top-right corner of the Messages app. Select Settings and then Block Numbers and Spam. Click on Blocked messages to see any messages that have been filtered from your view. 
  
  

WHEN YOU DO NOT HAVE  A MOBILE PHONE
During the onboarding process, you are required to verify a mobile number to fully verify and activate your account. If you do not have a mobile phone number, please get in touch with patients@vensa.com and we will support you in your account setup.

Looking for something else?

• Error when entering password: 
  "Oops, looks like your email or your password is not right"
• Request a password reset
• Error when resetting password:
  "This email is not registered with Vensa"