---
title: Help for Patients | Welcome to our knowledge base
description: Explore how to sign up to the Vensa portal and get to know the functionality
---

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- [Signup](https://helpme.vensa.com/sign-up-to-vensa-portal)
- [Patient Guides](https://helpme.vensa.com/help-for-patients)
- [Care Circle](https://helpme.vensa.com/carecircle)
- [Lab Results](https://helpme.vensa.com/labtest_results)
- [FAQ](https://helpme.vensa.com/faq_for_patients)

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- [Signup](https://helpme.vensa.com/sign-up-to-vensa-portal)
- [Patient Guides](https://helpme.vensa.com/help-for-patients)
- [Care Circle](https://helpme.vensa.com/carecircle)
- [Lab Results](https://helpme.vensa.com/labtest_results)
- [FAQ](https://helpme.vensa.com/faq_for_patients)
- [Login to Patient Portal](https://login.vensa.com/home)

[Login to Patient Portal](https://login.vensa.com/home)

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1. [Welcome to our knowledge base](https://helpme.vensa.com/)
2. [Help for Patients](https://helpme.vensa.com/help-for-patients)

# Help for Patients

 Explore how to sign up to the Vensa portal and get to know the functionality

## Sign-Up & Verification

- [Initial Patient Sign-Up to Vensa Portal](https://helpme.vensa.com/sign-up-to-vensa-portal)
- ['Vensa App' Shortcut for Mobile Devices](https://helpme.vensa.com/add-shortcut-icon-to-home-screen)
- [Login and Password Errors](https://helpme.vensa.com/login-issue-0)
- [Issues Verifying Mobile Phone Number](https://helpme.vensa.com/verify-mobile-issue)
- [What is the Vensa Patient Portal](https://helpme.vensa.com/what-is-the-vensa-portal)

## FAQ & Troubleshooting

- [Checking Your Phone’s Spam Message Settings](https://helpme.vensa.com/mobile-filter-settings)
- [Missing Lab Results or Health Record on Vensa](https://helpme.vensa.com/lab-result-missing)
- [Change of Name, Email or Mobile on Vensa](https://helpme.vensa.com/update-name-or-email)
- [Troubleshooting for Patients](https://helpme.vensa.com/faq_for_patients)

## Online Appointment Bookings

- [Book/Cancel Appointments Online](https://helpme.vensa.com/how-do-i-book-an-appointment-to-see-my-doctor)
- [Appointment Pre-Payments and Refunds](https://helpme.vensa.com/prepayments-and-refunds)

## Repeat Prescriptions

- [Request a Repeat Prescription Online](https://helpme.vensa.com/repeat-prescriptions)
- [Common Issues with Online Prescription Requests](https://helpme.vensa.com/script-issues)

## Supporting whānau in your Care Circle

- [Access Children's or Dependant's Medical Records](https://helpme.vensa.com/carecircle-1)
- [Automatic removal of Care Circle members](https://helpme.vensa.com/care-circle-severance)
- [Shared Medical Records on Care Circle](https://helpme.vensa.com/carecircle)
- [Sharing an Email Address](https://helpme.vensa.com/carecircle-0)

## Health Record & Lab Results

- [Error Downloading/Opening Health Documents](https://helpme.vensa.com/ios-chrome-open-tab)
- [Laboratory & Blood Results](https://helpme.vensa.com/labtest_results)
- [Missing Lab Results or Health Record on Vensa](https://helpme.vensa.com/lab-result-missing-0)

## Online Payments

- [Paying Your Medical Invoices Online](https://helpme.vensa.com/pay-invoice)
- [Appointment Pre-Payments and Refunds](https://helpme.vensa.com/prepayments-and-refunds-0)

## Secure Messaging

- [Sending and Receiving Secure Messages](https://helpme.vensa.com/secure-messaging)
- [Receiving Messages from Your Clinic via Whatsapp and SMS](https://helpme.vensa.com/whatsapp)

## Portal Security & Privacy

- [Security & Two-Factor Authentication (2FA)](https://helpme.vensa.com/security-settings)
- [Privacy Settings](https://helpme.vensa.com/privacy)
- [Changing Access or Closing Your Vensa Account](https://helpme.vensa.com/change-access)

- [Help for Patients](https://helpme.vensa.com/help-for-patients#main-content)

    - [Sign-Up & Verification](https://helpme.vensa.com/help-for-patients#sign-up-verification)
    - [FAQ & Troubleshooting](https://helpme.vensa.com/help-for-patients#faq-troubleshooting)
    - [Online Appointment Bookings](https://helpme.vensa.com/help-for-patients#online-appointment-bookings)
    - [Repeat Prescriptions](https://helpme.vensa.com/help-for-patients#repeat-prescriptions)
    - [Supporting whānau in your Care Circle](https://helpme.vensa.com/help-for-patients#supporting-whānau-in-your-care-circle)
    - [Health Record & Lab Results](https://helpme.vensa.com/help-for-patients#health-record-lab-results)
    - [Online Payments](https://helpme.vensa.com/help-for-patients#online-payments)
    - [Secure Messaging](https://helpme.vensa.com/help-for-patients#secure-messaging)
    - [Portal Security & Privacy](https://helpme.vensa.com/help-for-patients#portal-security-privacy)
- [Help for Practices](https://helpme.vensa.com/help-for-practices#main-content)

    - [Patient Portal](https://helpme.vensa.com/help-for-practices#patient-portal)
    - [VensaPay Accounts Campaigns](https://helpme.vensa.com/help-for-practices#vensapay-accounts-campaigns)
    - [TXT2Remind for Evolution](https://helpme.vensa.com/help-for-practices#txt2remind-for-evolution)
    - [Public Health Outreach - Screenings, Vaccinations and Immunisations](https://helpme.vensa.com/help-for-practices#public-health-outreach-screenings-vaccinations-and-immunisations)

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[Patient Portal Login](https://login.vensa.com/home)  
[Privacy Policy](https://vensa.com/consumer/privacy-policy)

[mailto:support@vensa.com](mailto:support@vensa.com)

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