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Welcome to our knowledge base
Help for Patients
Help for Patients
Explore how to sign up to the Vensa portal and get to know the functionality
Sign-Up & Verification
Initial Patient Sign-Up to Vensa Portal
'Vensa App' Shortcut for Mobile Devices
Login and Password Errors
Issues Verifying Mobile Phone Number
What is the Vensa Patient Portal
FAQ & Troubleshooting
Missing Lab Results or Health Record on Vensa
Change of Name, Email or Mobile on Vensa
Troubleshooting for Patients
Online Appointment Bookings
Book/Cancel Appointments Online
Appointment Pre-Payments and Refunds
Repeat Prescriptions
Request a Repeat Prescription Online
Common Issues with Online Prescription Requests
Supporting whānau in your Care Circle
Shared Medical Records on Care Circle
Sharing an Email Address
Access Children's Medical Records
Automatic removal of Care Circle members
Health Record & Lab Results
Laboratory & Blood Results
Missing Lab Results or Health Record on Vensa
Online Payments
Paying Your Medical Invoices Online
Appointment Pre-Payments and Refunds
Secure Messaging
Sending and Receiving Secure Messages
Portal Security & Privacy
Portal Security and Privacy Settings
Changing Access or Closing Your Vensa Account
Portal Security FAQ
