---
title: Manage Vensa Script Requests - Nurse Triaging on EVO
description: How to set up prescription preferences, and how to process script requests in Evolution with nurse triaging
---

[Skip to content](https://helpme.vensa.com/prescription-nurse-triaging#main-content)

![](https://helpme.vensa.com/hs-fs/hubfs/Logos/vensa-logo-blue_720.png?width=100&height=75&name=vensa-logo-blue_720.png)

- [Signup](https://helpme.vensa.com/sign-up-to-vensa-portal)
- [Patient Guides](https://helpme.vensa.com/help-for-patients)
- [Care Circle](https://helpme.vensa.com/carecircle)
- [Lab Results](https://helpme.vensa.com/labtest_results)
- [FAQ](https://helpme.vensa.com/faq_for_patients)

Open main navigation

Close main navigation

- [Signup](https://helpme.vensa.com/sign-up-to-vensa-portal)
- [Patient Guides](https://helpme.vensa.com/help-for-patients)
- [Care Circle](https://helpme.vensa.com/carecircle)
- [Lab Results](https://helpme.vensa.com/labtest_results)
- [FAQ](https://helpme.vensa.com/faq_for_patients)
- [Login to Patient Portal](https://login.vensa.com/home)

[Login to Patient Portal](https://login.vensa.com/home)

 What can we help you find?

- There are no suggestions because the search field is empty.

1. [Welcome to our knowledge base](https://helpme.vensa.com/?hsLang=en)
2. [Help for Practices](https://helpme.vensa.com/help-for-practices?hsLang=en)
3. [Patient Portal](https://helpme.vensa.com/help-for-practices?hsLang=en#patient-portal)

# Manage Vensa Script Requests - Nurse Triaging on EVO

**This guide outlines how to review Vensa script request in EVO when you have staff triaging the script before sending it for final approval to the prescribing provider.**

### **Receiving and reviewing script requests**

1. Open the provider inbox and filter for the provider you chose to have scripts sent to and 'repeat prescription messages' folder
2. Open the inbox item and activate the patient on the palette.
3. Take note of the chosen pharmacy and any comment from the patient submitted in the script request inbox item.
4. Open the ALEX Approval screen from either the pink circle button on the HOME ribbon or by double clicking on the pink banner on the 'patient medication' screen Open the patient medication tab. You might have to navigate to the 'medication' sub menu under the ALEX approval ribbon.
5. Approve or decline each medication or all of them in bulk by ticking the items and selecting 'accept' or 'decline' on the top ribbon (ensure you have the ''Patient approval' ribbon showing to see the action buttons).

 

***Approving at least one medication will:***

- *Repeat the selected medication on the patient's medication tab for today's date*
- *Send a text message & email to the patient with your pre-set 'approve-script' template and add this to the patient's outbox*
- *Raise a script invoice on the patient's transactions (within 5min)*
- *If patient pre-paid this script, we will add this credit to their transactions and reconcile the invoice (within 5min)*
- *If patient pre-apid this script, we will send a payment receipt to the patient's email*

***Declining a medication will:***

- *Send a text message & email to the patient with your pre-set 'decline-script' template and add this to the patient's outbox*
- *If the patient pre-paid this script, we will refund them on their card automatically*

### **Finalising the prescription**

1. Open the consultation screen - note the approved medication is now listed there.
2. Click the pharmacy button and ensure the mpharmacy the patinet mentioned in the inbox item is chosen.
3. Tick the medication and use the 'generate and send' button. You can now choose the provider to send this script for final approval.
4. The doctor then, in most cases, just approves and sends it to the pharmacy and nothing else is needed.

The doctor then, in most cases, just approves and sends it to the pharmacy and nothing else is needed. If however, in this final step, the doctor does need to decline the script after all, then he should send a text message to the patient to let him know the script has been declined and the provider will need to inactivate the invoice we have raised. If the patient has prepaid, this will leave the patient's account in credit.

- [Help for Patients](https://helpme.vensa.com/help-for-patients?hsLang=en#main-content)

    - [Sign-Up & Verification](https://helpme.vensa.com/help-for-patients?hsLang=en#sign-up-verification)
    - [FAQ & Troubleshooting](https://helpme.vensa.com/help-for-patients?hsLang=en#faq-troubleshooting)
    - [Online Appointment Bookings](https://helpme.vensa.com/help-for-patients?hsLang=en#online-appointment-bookings)
    - [Repeat Prescriptions](https://helpme.vensa.com/help-for-patients?hsLang=en#repeat-prescriptions)
    - [Supporting whānau in your Care Circle](https://helpme.vensa.com/help-for-patients?hsLang=en#supporting-wh%C4%81nau-in-your-care-circle)
    - [Health Record & Lab Results](https://helpme.vensa.com/help-for-patients?hsLang=en#health-record-lab-results)
    - [Online Payments](https://helpme.vensa.com/help-for-patients?hsLang=en#online-payments)
    - [Secure Messaging](https://helpme.vensa.com/help-for-patients?hsLang=en#secure-messaging)
    - [Portal Security & Privacy](https://helpme.vensa.com/help-for-patients?hsLang=en#portal-security-privacy)
- [Help for Practices](https://helpme.vensa.com/help-for-practices?hsLang=en#main-content)

    - [Patient Portal](https://helpme.vensa.com/help-for-practices?hsLang=en#patient-portal)
    - [VensaPay Accounts Campaigns](https://helpme.vensa.com/help-for-practices?hsLang=en#vensapay-accounts-campaigns)
    - [TXT2Remind for Evolution](https://helpme.vensa.com/help-for-practices?hsLang=en#txt2remind-for-evolution)
    - [Public Health Outreach - Screenings, Vaccinations and Immunisations](https://helpme.vensa.com/help-for-practices?hsLang=en#public-health-outreach-screenings-vaccinations-and-immunisations)

[![Chill listening crop-3](https://helpme.vensa.com/hs-fs/hubfs/vensa-logo-blue_720-1.png?width=79&height=29&name=vensa-logo-blue_720-1.png "Chill listening crop-3")](http://vensa.com)

[Patient Portal Login](https://login.vensa.com/home)  
[Privacy Policy](https://vensa.com/consumer/privacy-policy)

[mailto:support@vensa.com](mailto:support@vensa.com)

Copyright © 2026, Vensa Health Ltd