This article provides an overview of the most common message status on your invoicing campaigns
Message status for paid invoices
- Paid CC VensaPay: This patient has successfully paid the invoice(s) online via the invoice link by using their debit or credit card.
- Paid Bank-to-Bank VensaPay: This patient has successfully paid the invoice(s) online via the invoice link by initiating a bank-to-bank transfer.
- Paid Offline: This patient has successfully paid by another means, e.g. not through the Vensa invoice link. This might have been a cash or card payment at the clinic counter, or a manual bank transfer from their bank account.
Message status for unpaid invoices
- Sent: The SMS and/or email has been sent to the patient. There is no further information.
- Received: The SMS and/or email has been sent to the patient and they have received the message.
- Received and opened: The SMS and/or email has been received by the patient and they have clicked on the payment link to view details of their invoice.
- Duplicate: This message has not been sent as this patient has been contacted in another campaign recently. To see when their invoice has been sent, please click on the patient's name to see their message history.
- Pending: The invoice has not been sent (yet). If your filters are targeting this invoice, it might be scheduled for later sending.