Changing Access or Closing Your Vensa Account

Select one of the options below.

1. Remove access to my medical record but keep my account for online bookings

2. Temporarily suspend access to my medical data

3. Deactivate and delete my Vensa account

Remove access to my medical record but keep my account for online bookings

If you have a verified Vensa account linked to your medical centre and would like to remove this access but keep the account for online bookings, you can ask your practice to remove your Vensa verification.

This will remove online access to your medical record and the ability to order repeat prescriptions online. Your basic Vensa account will remain active, allowing you to continue booking appointments online when needed.

Temporarily suspend access to my medical data

If you have a verified Vensa account linked to your medical centre and would like to temporarily restrict access to your health record, you can manage this directly in your portal settings.

How to update your settings:

1. Go to Settings > Privacy
2. Select your medical centre
3. Adjust the privacy options as needed

What the toggle colours mean:

Green (on): You are allowing access to this part of your medical record, and it can be securely displayed in your Vensa account
Red or grey (off): You are not allowing access to this part of your medical record

You can change these settings at any time.

Deactivate and delete my Vensa account

If you would like to permanently close your Vensa account and have any associated medical data removed in accordance with privacy and legal requirements, please email patients@vensa.com.

For security reasons, the email must be sent from the same email address used to register your Vensa account. Once processed, you will receive an email confirming that your account has been closed.

Please note: You can still book appointments online without an active Vensa account. During booking, you will be asked to provide your name, date of birth, and mobile number.