---
title: Issues Verifying Mobile Phone Number
description: Common issues during account setup when verifying your mobile number
---

[Skip to content](https://helpme.vensa.com/verify-mobile-issue#main-content)

![](https://helpme.vensa.com/hs-fs/hubfs/Logos/vensa-logo-blue_720.png?width=100&height=75&name=vensa-logo-blue_720.png)

- [Signup](https://helpme.vensa.com/sign-up-to-vensa-portal)
- [Patient Guides](https://helpme.vensa.com/help-for-patients)
- [Care Circle](https://helpme.vensa.com/carecircle)
- [Lab Results](https://helpme.vensa.com/labtest_results)
- [FAQ](https://helpme.vensa.com/faq_for_patients)

Open main navigation

Close main navigation

- [Signup](https://helpme.vensa.com/sign-up-to-vensa-portal)
- [Patient Guides](https://helpme.vensa.com/help-for-patients)
- [Care Circle](https://helpme.vensa.com/carecircle)
- [Lab Results](https://helpme.vensa.com/labtest_results)
- [FAQ](https://helpme.vensa.com/faq_for_patients)
- [Login to Patient Portal](https://login.vensa.com/home)

[Login to Patient Portal](https://login.vensa.com/home)

 What can we help you find?

- There are no suggestions because the search field is empty.

1. [Welcome to our knowledge base](https://helpme.vensa.com/?hsLang=en)
2. [Help for Patients](https://helpme.vensa.com/help-for-patients?hsLang=en)
3. [Sign-Up & Verification](https://helpme.vensa.com/help-for-patients?hsLang=en#sign-up-verification)

# Issues Verifying Mobile Phone Number

## What to do when you are having trouble verifying your mobile number, or if you do not have a mobile number

When you first set up your Vensa account, we need to ensure you can receive messages from your medical centre - for this, we are verifying your mobile number. Once a code has been requested, it should come through to your phone within a minute.

**PHONE COVERAGE**  
Please make sure you are in an area with coverage by your phone provider - if you don't have reception, please request a new verification code when you have coverage.

**SPAM SETTINGS**  
We also recommend checking your phone's spam settings. These are often enabled without the user knowing about it. iPhone and android devices can prevent unknown senders from texting you directly. Their messages are filtered to another folder, and you don’t get notified about them.

- **Check for filtered messages on iPhone**: Tap *Filters* in the top-left corner of the conversation list, then tap *Unknown Senders* to see all messages that have been filtered. to turn this off and to receoive all text messages, go to *Settings*  \> *Apps* \> *Messages*. Scroll down to *Message Filtering*, then turn off *Filter Unknown Senders*.
- **Check spam folder on Android devices:** Tap the three dot menu in the top-right corner of the Messages app. Select *Settings* and then *Block Numbers and Spam*. Click on *Blocked messages* to see any messages that have been filtered from your view.

**WHEN YOU DO NOT HAVE  A MOBILE PHONE**  
During the onboarding process, you are required to verify a mobile number to fully verify and activate your account. If you do not have a mobile phone number, please get in touch with patients@vensa.com and we will support you in your account setup.

 

 

 

Looking for something else?

- [Error when entering password:  "Oops, looks like your email or your password is not right"](https://helpme.vensa.com/login-issue-0?hsLang=en)
- [Request a password reset](https://helpme.vensa.com/login-issue-0?hsLang=en)
- [Error when resetting password: "This email is not registered with Vensa"](https://helpme.vensa.com/login-issue-0?hsLang=en)

- [Help for Patients](https://helpme.vensa.com/help-for-patients?hsLang=en#main-content)

    - [Sign-Up & Verification](https://helpme.vensa.com/help-for-patients?hsLang=en#sign-up-verification)
    - [FAQ & Troubleshooting](https://helpme.vensa.com/help-for-patients?hsLang=en#faq-troubleshooting)
    - [Online Appointment Bookings](https://helpme.vensa.com/help-for-patients?hsLang=en#online-appointment-bookings)
    - [Repeat Prescriptions](https://helpme.vensa.com/help-for-patients?hsLang=en#repeat-prescriptions)
    - [Supporting whānau in your Care Circle](https://helpme.vensa.com/help-for-patients?hsLang=en#supporting-wh%C4%81nau-in-your-care-circle)
    - [Health Record & Lab Results](https://helpme.vensa.com/help-for-patients?hsLang=en#health-record-lab-results)
    - [Online Payments](https://helpme.vensa.com/help-for-patients?hsLang=en#online-payments)
    - [Secure Messaging](https://helpme.vensa.com/help-for-patients?hsLang=en#secure-messaging)
    - [Portal Security & Privacy](https://helpme.vensa.com/help-for-patients?hsLang=en#portal-security-privacy)
- [Help for Practices](https://helpme.vensa.com/help-for-practices?hsLang=en#main-content)

    - [Patient Portal](https://helpme.vensa.com/help-for-practices?hsLang=en#patient-portal)
    - [VensaPay Accounts Campaigns](https://helpme.vensa.com/help-for-practices?hsLang=en#vensapay-accounts-campaigns)
    - [TXT2Remind for Evolution](https://helpme.vensa.com/help-for-practices?hsLang=en#txt2remind-for-evolution)
    - [Public Health Outreach - Screenings, Vaccinations and Immunisations](https://helpme.vensa.com/help-for-practices?hsLang=en#public-health-outreach-screenings-vaccinations-and-immunisations)

[![Chill listening crop-3](https://helpme.vensa.com/hs-fs/hubfs/vensa-logo-blue_720-1.png?width=79&height=29&name=vensa-logo-blue_720-1.png "Chill listening crop-3")](http://vensa.com)

[Patient Portal Login](https://login.vensa.com/home)  
[Privacy Policy](https://vensa.com/consumer/privacy-policy)

[mailto:support@vensa.com](mailto:support@vensa.com)

Copyright © 2026, Vensa Health Ltd